Note to Customers: Lobby Appointments

Like you, we're paying close attention to the latest news about Coronavirus (COVID-19) and its impact. At Northwestern Bank, we are open for business and ready to serve you.

To protect our customers and employees, we’re asking you to call ahead or request an appointment before visiting one of our branch lobbies in person. And as we work together to limit the spread of disease, we'd also like to remind you of more convenient ways to Bank with us:


Our drive-thrus are available and fully operational during normal branch hours.


You can use the ATM at any branch, 24/7 — including to deposit checks. Find ATM locations here.

Customer Service Center

If you need immediate help with your account, call our customer service center at (712) 737-4911 in Orange City, (712) 324-5141 in Sheldon or contact us online.

Online Banking

To access your account online, you'll need an Online Banking login (click to enroll).

Mobile App

Download the NWB Mobile App to check your account, deposit checks, transfer funds, send money to friends/family and more — all from your mobile device!

We're Here to Help.

Our “appointment request” lobby access is temporary. Our Bank facilities are safe, healthy and fully operational. However, we are following CDC guidelines to reduce the spread of disease and protect our employees and customers.

We will never reach out to you unprompted and ask for confidential information like your account number, password, PIN number, or any other personal information. If you receive an unprompted call, email, text or social media message like this, it is likely a scammer. Hang up or delete immediately and notify the Bank. Learn more about how to protect yourself from coronavirus-related scams.

Subscribe to the NWB Mailing List to receive Bank updates delivered directly to your inbox. The Bank is closely monitoring developments related to COVID-19 and following the guidance of local, regional and national health authorities. We will continue to keep customers informed of any potential changes.

The best way to stay informed is to get the latest updates from the Centers for Disease Control and Prevention (CDC) website, along with state and local health department websites.


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