Note to Customers

Our doors are open at Northwestern Bank and we look forward to serving you! Please know that we are following CDC guidelines to protect our customers and employees. Our branches are now equipped with protective barriers where necessary, and we are practicing social distancing and using extreme precaution when cleaning. If you are sick or have recently been in contact with someone known to be ill, we ask that you wait to visit one of our branch lobbies in person until you are no longer at risk for spreading disease.

And as we work together to stay healthy, we'd also like to remind you of additional ways you can Bank safely with us during these times:



Our drive-thrus are available and fully operational during normal branch hours.


You can use the ATM at any branch, 24/7. You can even deposit checks at our Sheldon branch. Find ATM locations here.

Customer Service Center

If you need immediate help with your account, call our customer service center at (712) 737-4911 in Orange City, (712) 324-5141 in Sheldon or contact us online.

Online Banking

To access your account online, you'll need an Online Banking login (click to enroll).

Mobile App

Download the NWB Mobile App to check your account, deposit checks, transfer funds, send money to friends/family and more — all from your mobile device!

We're Here to Help.

Our Bank facilities are safe, healthy and fully operational. We are following CDC guidelines to reduce the spread of disease and protect our employees and customers.

We will never reach out to you unprompted and ask for confidential information like your account number, password, PIN number, or any other personal information. If you receive an unprompted call, email, text or social media message like this, it is likely a scammer. Hang up or delete immediately and notify the Bank. Learn more about how to protect yourself from coronavirus-related scams.

Subscribe to the NWB Mailing List to receive Bank updates delivered directly to your inbox. The Bank is closely monitoring developments related to COVID-19 and following the guidance of local, regional and national health authorities. We will continue to keep customers informed of any potential changes.

The best way to stay informed is to get the latest updates from the Centers for Disease Control and Prevention (CDC) website, along with state and local health department websites.


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